+ WHAT SHIPPING METHODS ARE AVAILABLE?
Orders are shipped via UPS / FedEx / OnTrac ground or a preferred carrier unless otherwise indicated at the time the order is placed. If you would like to use your own UPS or FedEx account, please include the information at the time of ordering.
+ DO YOU HAVE WILL CALL OPTIONS?
Yes, please allow a minimum 24-48 hours from the time you place the order. Due to limited space, we can hold a will call order for 5 business days otherwise it may be restocked and subject to a 10% restocking fee. Please wait for your "Ready for Pickup" email before checking into the office for any pickup orders. You can also ask for an order status by calling our office at 714-771-2149.
Will Call Hours:
8:30AM - 4:30PM PDT
+ WILL I RECEIVE AN E-MAIL WHEN MY ORDER SHIPS?
Yes, please allow a minimum 24-48 hours from the time you place the order. You will receive an e-mail notification when your order is shipped that includes your tracking number. You can also ask for an order status by calling our office at 714-771-2149.
+ DO YOU SHIP INTERNATIONALLY?
Yes, but certain restrictions apply. For more information please contact your sales representative or [email protected]
+ WHAT IS YOUR CLAIM / RETURN POLICY?
Please inspect all merchandise before washing, printing or any alterations. We cannot accept returns or exchanges that have been altered in any way. All claims but be made within 5 days of receipt of goods. Return requests must be submitted by e-mail to [email protected] All returned merchandise will be refused if not accompanied with a Return Authorization and are subject to a 10% restocking fee. Customers will be responsible for shipping costs on all returned items that Smart Blanks is not at fault for.
General Inquiries: [email protected]
Claims/Exchanges/Returns: [email protected]
+ WHAT IS YOUR TIME FRAME FOR RETURN REQUESTS?
Please inspect all merchandise before washing, printing or any alterations. All claims but be made within 5 days of receipt of goods. Please allow 2-3 business days to process return requests. Once you request has been approved you will receive a Return Authorization (RMA). All returns/exchanges will be refused if not accompanied with a Return Authorization. All RMA’s are valid for 14 days. If the merchandise has not been received within this time we will assume that you would like to keep the merchandise and charge if applicable.
+ WHAT IF THE DELIVERED MERCHANDISE IS DAMAGED?
At Smart Blanks, we stand behind our product and if any type of damage is received in an order, we will replace or refund the item(s) immediately. Any replacements will be shipped by original shipping method. Please note all claims must be made within 5 days of receipt of goods and we cannot replace or provide a refund for any item(s) that are altered in any way from its original condition.
+ WHAT IF I RECEIVED THE INCORRECT STYLE, SIZE, OR COLOR?
Please inspect all merchandise before washing, printing or any other alterations. It is the Buyer’s responsibility to verify that the merchandise received matches what was ordered and resolve any claims with Smart Blanks before the garments are altered. All claims must be made within 5 days of receipt of goods. Replacements will be shipped by original shipping method. Please contact our returns department by email at [email protected] or by phone at 714-771-2149 in order to start the return authorization process.
+ WHO IS RESPONSIBLE FOR RETURN SHIPPING COSTS?
Customers will be responsible for shipping costs on all returned items that are not a result of Smart Blank’s error.
+ CAN I CANCEL AN ORDER?
Once you have received a confirmation e-mail, your order cannot be cancelled. Please call customer service to make any changes or to cancel.
Monday - Friday
8:30AM- 4:30PM PDT
+ ARE RETURNS ACCEPTED FOR SALE ITEMS?
All sales are final; returns are not accepted on sale items under any circumstances.